Good Reads

Service Recovery {Kelle Hampton}
I’ll never forget something I learned during orientation for new employees. Modeling patient satisfaction strategies after one of the greatest customer service standards in the world—the Ritz Carlton—new hire mentors explained the importance of service recovery—the act of salvaging a patient experience after something didn’t go as planned.

Study Finds Baby’s Spit-Cleaned Pacifier is OK {CNN}
Turns out cleaning a recently dropped pacifier with your saliva – meaning you put it in your mouth before inserting it back into your baby’s – may actually help strengthen your child’s immune system and keep him from developing certain allergies, according to a new study in the journal Pediatrics.

Running Errands With My Mom {Cartoon Network}